Privacy Policy

What Information Does SGMusic Gather?

When you register for an account, SGMusic obtains contact information, such as your name, address, and phone number, as well as payment information, such as your shipping address. Your credit card number is not stored with us. When you use SGMusic's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. SGMusic also tracks requests you make for information on SGMusic's products and services, and responses you provide to SGMusic surveys. Finally, SGMusic keeps records of your payment history and communications you have with SGMusic's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), SGMusic does not keep track of what sites you visit when you are using the service. Cookies may be used to remember visitor preferences when interacting with the website.

What Does SGMusic Do With This Information?

SGMusic uses the information it gathers to enhance the vistor’s experience when using the website to display personalised content and possibly advertising. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with SGMusic's Service Level Agreements (SLAs). Information on your communications with SGMusic's support team is used to address the issues raised by your communications. In addition, SGMusic regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that SGMusic not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to support@thepiano.sg. SGMusic reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does SGMusic Share Subscriber Information With Third Parties?

SGMusic will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order or are required to disclose the information by law ; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a bulletin board is freely available to anyone else visiting that space. SGMusic cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. 

Security

The security of your personal information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security

How Can I Correct or Update the Information?

You may correct that information by signing in and updating your account information. Please keep in mind that under SGMusic's Service Level Agreements (SLAs), subscribers are required to provide SGMusic with current contact and billing information. SGMusic may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave SGMusic?

If you ever leave SGMusic, SGMusic will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, SGMusic reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy

SGMusic reserves the right to make changes to this policy. Minor changes will become effective immediately upon posting them to this privacy statement. However, those changes that are material will become effective 30 days after notice of them is posted here, on the site or emailed or emailed with an appropriate effective time frame. If you have any questions about this privacy policy, please send them via e-mail to support@thepiano.sg.

Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mails that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting ThePiano.SG. Also, they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

Google Ads
Google, as a third party vendor, uses cookies to serve ads. Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.